Returns & Refund Policy
Clear, straightforward guidelines for trade returns, delivery discrepancy claims, and credit notes for Yorkshire Cleaning Fabrics Limited.
Request Authorisation
Contact our Halifax sales desk with your invoice number to receive an RMA code.
Prepare Goods
Ensure goods remain unopened in original banding, cartons, or pallet packaging.
Dispatch to Mill
Ship authorized returns back to our Drakes Industrial Estate facility in Halifax.
Credit or Refund
Following warehouse inspection, a credit note or account refund is issued promptly.
Transit Damages & Shortages
All consignments must be inspected immediately upon arrival. If pallets, cartons, or bales show visible external damage, the carrier delivery note should be endorsed as “Damaged” or “Unchecked”.
Any claims for transit damage, carton shortages, or incorrect items must be reported to Yorkshire Cleaning Fabrics Limited in writing within 3 working days of delivery. Failure to notify us within this window may affect our ability to claim with freight carriers and process your credit.
Return Merchandise Authorisation (RMA)
No goods will be accepted at our Halifax warehouse without prior written authorisation. Prior to returning any products, trade customers must contact our sales office to obtain a Return Merchandise Authorisation (RMA) reference number.
Returns dispatched without an official RMA number may be refused by our warehouse team and returned at the sender’s expense.
Condition of Returned Items
To qualify for a credit note or refund, standard catalogue products (stockinette rolls, mops, dusters, brushware, and sundries) must:
- Be in their original, unopened master packaging with all roll bands, wrappers, and barcode labels intact.
- Be completely clean, unused, free from contamination, and in pristine resalable condition.
- Be returned within 30 calendar days of the original invoice date.
Custom & Private Label Orders
Goods that have been specifically manufactured, custom slit, knitted to non-standard specifications, or packaged with bespoke private-label header cards and customer branding cannot be returned or refunded unless proved to be defective in manufacture.
In the unlikely event of a manufacturing defect under our CHSA standards, we will arrange collection and provide an immediate replacement or full credit note.
Restocking & Carriage Fees
For commercial returns resulting from customer ordering errors or cancellations that are not due to any fault of Yorkshire Cleaning Fabrics Limited:
- A standard 15% restocking and administrative fee may be deducted from the credited value.
- Return carriage costs and freight arrangements remain the sole responsibility of the customer.
Credit Notes & Refunds
Once received at our Ovenden facility, returned items are inspected by our quality control team within 5 working days.
Upon approval, a credit note will be applied directly to your active trade account. For proforma or advance-payment customers, refunds will be processed via the original payment method.
Need to Discuss a Return or Order Claim?
Our sales and accounts desk in Halifax is available Monday to Friday to assist trade clients.
